Need Help Using SOOP for online ordering?

Online Food Ordering with SOOP is simple and fast. Ready to order delivery or take-out from your favorite restaurant? Get started with SOOP. Here’s how:

How do I place an order?

Online food ordering with SOOP is very simple.  We just need to know where you want to order from, what you want to order, and how you want to get it.  The format for writing up an order is:

Restaurant Name
Items You Want to Order (on separate lines)

Pickup or Delivery

Make sure you separate each command on a new line like the format above. We suggest specifying quantities when adding your items. The more descriptive you are, the more accurate your order will be.

Here is an example if you’re looking to place a pickup order from Joe’s Pizza. Just type:

Joe’s Pizza
1 Large Pie with Sausage and Peppers
1 Side Salad with Oil and Vinegar
1 Garlic Knots
1 Liter or Soda

When ordering from one of your Favorites that you set up during registration, you can replace the name of the business with the label you chose for it. For example, if Joe’s Pizza was added as a favorite with the label “Joe’s”, just type Joe’s on the first line of the message.

To have the order delivered to your default address, just replace Pickup with Delivery.  You can also specify that you want it delivered to an alternate address. For example, during the sign-up process, you may have added a work address and labeled it “Work”.  Just say Deliver to Work.

That’s all there is to it. Congratulations, now you can just SOOP it!

Also, if you’re really trying to order from Joe’s Pizza, it’s only going to work if there’s a Joe’s Pizza in your area that uses SOOP.  We’re just using that name as an example, but if there’s a Joe’s Pizza, think of this help section as free publicity!

What if I need help with online food ordering?

Umm.  Did you try just typing Help?

Simply text “help” to 99814 to learn more about online food ordering with SOOP. 

Will SOOP help guide me through online food ordering?

Yes, it will.

If you’re not sure how to write up an order, and you don’t feel like reading How do I place an order? (the very first help topic), then just text Guide Me to 99814.  SOOP will ask all the right questions to get your order to the right place.

Online food ordering with SOOP

Online food ordering with SOOP

But really.. Go check out How to place an order

Can I ask SOOP for a menu from a restaurant?

Yes, you can!

Look, It’s good to try new things every once in a while.  If you are not sure what to order, just ask for a menu. There are a couple of ways to do this.

First, specify which restaurant you want to select by just typing the restaurant name. Then, SOOP will ask you what you want to order from that restaurant.   It will also tell you, right there, that you can just say menu if you are not sure.  So go ahead, just type Menu.  SOOP will send you back their menu, as a PDF, Picture File or Web URL.

As an example, type:

Joe’s Pizza

SOOP will respond and ask you what you want from Joe’s Pizza.  You can type Menu if you are not sure.  Go ahead and Type:


Wait.. There’s an easier way to do this. You don’t need to go through all that above. Just type in this format:

Restaurant Menu

For example:

Joe’s Pizza Menu

Now, why didn’t I just tell you the easier way from the beginning?

Oh, and if you are actually asking for a menu from Joe’s Pizza and don’t get one, that’s probably because we are just using that name as an example and there isn’t a SOOP restaurant near you by the name of Joe’s Pizza, but feel free to open one up. Also, don’t forget to sign up with SOOP!

More Frequently Asked Questions

How can I add an order as a favorite?

Try this video:

Like most people who order in, you may want to place the same order over and over again. You can add any completed SOOP order as a favorite and label it anything you want so you don’t have to rewrite that order each time.  Just type the label you chose as a favorite, and SOOP will know where you’re ordering from and what you want to order.  Be sure you specify whether you want to pick it up or have it delivered though.

You can an order as a favorite by typing:

Favorite {order number}

Or (for those of you who are emoji lovers):

❤️ {order number}

Insert the actual order number assigned by SOOP that you want to become your favorite.

SOOP will then reply asking you to give it a label.  Type something that you will remember (like “The Usual”).

So for example, if you just placed an order that was completed and want to save it as a favorite and the order number was 1223.  Just type:

Favorite 1223


❤️ 1223

Then when SOOP asks you to label it, give it a good name that you will remember, like:

Joe’s Pizza Usual

The next time you want to place that order, just type “Joe’s Pizza Usual” instead of writing out an entire order.  No need to include the restaurant since the Favorite already knows the restaurant.
Add any additional items under your favorite label if you want to add them to the order. That’s all there is to it!

Where do I find restaurants nearby?

If you are looking to see which restaurants are near you, just text ‘Restaurants Nearby’ to 99814.

SOOP will prompt you with “What are you in the mood for?”  This is the category of restaurant you would like to search for (like Pizza, Italian, BBQ, etc).  To see all restaurants in the area, just answer ‘All’.

Find Restaurants nearby for online food ordering with SOOP

Find Restaurants nearby for online food ordering with SOOP

Next, you will be prompted to click on a link to see the restaurants.  SOOP will open a browser on your phone.  You will be prompted to allow your location to be captured.   This will give SOOP your current location so it can find the local restaurants.

Once you see a list of restaurants, you can either view their menu by clicking the Menu button or you can select them so that you can order from them.  When you press the Select button, you will get a message back asking what you would like to order from the selected restaurant.   You will be able to continue your order by text from there on.

What do I need to do to sign up for SOOP?

The easiest way to get started with online food ordering is to simply text “Hi” to 99814.  SOOP will respond with a link to sign up.  Just fill out your contact information, your default, and any additional delivery addresses and add your favorite restaurants and you are good to go.

NOTE: Message & Data Rates May Apply.  Text HELP to 99814 to get help.  Text STOP to 99814 to stop further communications from SOOP.  Resume your SOOP service at any time by initiating a new text conversation to 99814.

Please review our Terms of Service and Privacy Policy.

The following wireless providers are supported: AT&T, Verizon Wireless, Sprint, T-Moble, Alltel, Virgin Mobile, Boost, CellularOne, U.S. Cellular, MetroPCS.

Can I schedule my pickup or delivery order?

In order to specify the time you want to pickup or have your food delivered, you can do this by specifying the time after your command for Pickup or Delivery.

For example, if you want to tell John’s Pizza that you wish to pickup the order at 6 pm, just text the order like this example:

John’s Pizza
1 Large Pizza with Extra Cheese
1 Garden Salad with Grilled Chicken
Pickup at 6

This will inform the restaurant that you will come to the restaurant at 6 pm to get the food.  That’s all there is to it!

I own a restaurant. How do I get started with SOOP?

Click here to see how your restaurant can offer online food ordering with SOOP.